At PerfumeBazaar, we are committed to ensuring you receive only genuine, high-quality fragrances in perfect condition. Please read our Return & Exchange Policy carefully before placing your order, as it outlines the conditions under which replacements may be offered and the steps you must follow to raise a valid claim.

1. No Return & No Refund Policy

All products sold on www.perfumebazaar.in are non-returnable and non-refundable. Once an order has been placed and dispatched, we do not accept returns or issue refunds under standard circumstances.

We encourage all customers to carefully review product details, fragrance descriptions, and their order before completing a purchase. If you have any queries about a product prior to ordering, please contact our support team.

2. Replacement Eligibility

While we do not accept returns or offer refunds, we do offer a replacement in the following limited circumstances:

• You received a wrong product (different from what you ordered)
• You received a damaged or broken product
• Your shipment arrived with a missing item
• The package was tampered with or arrived with leakage

To be eligible for a replacement, the perfume packaging must be completely sealed and in the same condition as delivered. Any product that has been opened, used, or tampered with by the customer will not qualify for replacement.

3. How to Report an Issue

All issues must be reported within 24 hours of delivery. To initiate a replacement request, please follow these steps:

1. Record a clear, uninterrupted unboxing video before opening the sealed package.
2. Note your Order ID, delivery date, and a description of the issue.
3. Contact us via email or phone with the unboxing video and your order details (see Section 5 for contact information).
4. Our team will review your claim and respond within 2–3 business days.
5. If your claim is approved, we will arrange a replacement and share the dispatch details with you.

4. Reporting Timeline

Any issue — including wrong product, damaged goods, missing items, tampered packaging, or leakage — must be reported to us within 24 hours of the delivery timestamp. Claims raised after 24 hours of delivery will not be accepted under any circumstances.

5. Conditions Not Eligible for Replacement

The following situations will not qualify for a replacement or any resolution:

• Claims made after 24 hours of delivery
• Claims submitted without an unboxing video
• Products that have been opened, used, or tampered with by the customer
• Products with broken seals at the time of claim
• Dissatisfaction with fragrance notes or personal preference
• Damage caused after delivery due to mishandling by the customer

6. Contact Us

To raise a replacement request or for any queries related to your order, please reach out to our customer support team:

Email: support@perfumebazaar.in

Phone / WhatsApp: +91-9457261140

Website: www.perfumebazaar.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST